On-Time or It’s Free
Because we’d rather lose money than waste your time
On-Time or It’s Free
Because we’d rather lose money than waste your time
On time or it’s free,
that’s the Mobile Skips guarantee.
Your time is valuable. Every project has a deadline. And the last thing you need is waiting around all day for a skip bin that may or may not show up.
That’s exactly why we created the ‘On-Time or It’s Free’ guarantee.
Here’s our promise: If we don’t deliver within your booked 3-hour window, we’ll refund your skip bin hire fee (worth $500-$650).
And because we like to make things interesting, every late delivery also gets an automatic entry into our monthly $500 cash giveaway. So yes, if we are late, you get a skip bin refund plus a shot at an extra $500. Most businesses hide from their mistakes. We turn ours into a prize draw.
It’s simple. You make room for what matters most. We turn up on time, or it is on us.
Why Can We Do This?
98% delivery rate
98% 5-star reviews
90% raving customers
How It Works
1. Book Your Skip
2. We Deliver On Time
3.We’re Late?
We Review & Refund
(If Eligible)
4. Use Your Skip
5. We Pick Up
How It Works
1. Book Your Skip
2. We Deliver On Time
3. We’re Late? We Review & Refund
(If Eligible)
4. Use Your Skip
5. We Pick Up
And because we like to keep things fun…
Every late delivery automatically goes into our monthly $500 cash draw.
Most businesses hide their mistakes. We turn ours into prizes.
On time or It’s Free Raffle Draw
And because we like to keep things fun…
Every late delivery automatically goes into our monthly $500 cash draw.
Most businesses hide their mistakes. We turn ours into prizes.
FAQs
General Questions
Q: What does "on time" mean?
A: On time means we deliver before the end of your booked 3-hour time window. For example, if you book your skip for Monday the 1st between 9:00am-12:00pm, your skip must be delivered before 12:00 pm on Monday the 1st.
Q: What exactly is free?
A: Your entire initial skip bin hire fee (worth $500-$650) is completely free if we’re late. This doesn’t include any additional charges like add-ons or upgrades, just the base hire price of the skip you originally booked.
Q: How do I claim my refund?
A: You don’t! It’s completely automatic. Our system flags late deliveries and processes your refund automatically when your hire is complete. No forms, no calls, no hassle.
Exceptions & Special Cases
Q: Are there any exceptions to the "On-Time or It's Free" guarantee?
A: Yes, the guarantee doesn’t apply in these rare situations beyond our control:
Valid Exceptions
The guarantee does not apply in these situations:
Force Majeure Events:
- External events that are out of our control, that include, but are not limited to:
- Major traffic accidents (where documented evidence can be provided)
- Natural disasters
- Extreme weather conditions that make delivery unsafe
- Government-mandated road closures or restrictions
Customer-Related Issues:
- Incorrect or incomplete delivery address provided by customer
- Blocked access to delivery location
- Customer unavailable at delivery location when access is required
- Unsafe site conditions preventing delivery
Advance Notice:
- If a Mobile Skips representative notifies you at least 12 hours before your booked delivery window that a delay will occur, the guarantee does not apply to the original timeframe. The guarantee will apply to your rescheduled delivery timeframe.
In all these cases, we’ll contact you immediately and the guarantee will apply to your rescheduled timeframe.
About Our Service
Q: How often are you actually late?
A: Honestly? Almost never. We’ve maintained a 98% on-time delivery rate since 2016. That’s why we’re confident enough to offer this guarantee. When 56% of our customer reviews specifically mention our speed and promptness, and 89% of customers say they’ll use us again because of our reliability, we’ve got this sorted.
Experience ‘Celebrity’ Service
So You Can Stay Right on Track
Here’s the thing: we know you’re not hiring a skip bin for fun. You’ve got a renovation deadline, a big clean-up to tackle, or a project that needs to get done. The last thing you need is to waste time waiting around for a skip that may or may not show up.
That’s where we come in.
Since 2016, Mobile Skips has been the go-to for Australian residents and businesses who need reliable, on-time skip bin delivery. We’re not just dropping off a bin, we’re helping you stay on schedule.
Ready to Book Your Guaranteed Skip?
Join the 98% who get it on time. Or join the 2% who get it free.
Either way, you win.
Ready to Book Your Guaranteed Skip?
Join the 98% who get it on time. Or join the 2% who get it free.
Either way, you win.
Terms and Conditions
Effective Date: 1st of December 2025
The Guarantee
If Mobile Skips does not deliver your skip bin by the end of your booked 3-hour delivery window, you will receive a full refund of your skip bin hire fee (and still get to use the skip as planned).
What’s Covered
- Full refund of base skip bin hire fee only (worth $500-$650)
- Applies to the delivery of your Mobile Skip bin, not the collection.
- Refunds are automatic. No claim required from customer
What’s Not Covered
The refund does NOT include:
- Additional products such as extra days, additional weight, mattresses, tyres, prohibited items
- Any charges beyond the base skip bin hire fee
How “On Time” is Defined
That we don’t deliver later than your booked timeslot. e.g. you book your skip for Monday the 1st between 09.00-12.00, skip must be delivered before 12.00 on Monday the 1st.
How the Refund Works
- You pay for your skip hire at the time of booking
- If we deliver later than the end time of your booked window, our system automatically flags it.
- We will review your booking and provide a decision within 5 business days.
Valid Exceptions
The guarantee does not apply in these situations:
Force Majeure Events:
- External events that are out of our control, that include, but are not limited to:
- Major traffic accidents (where documented evidence can be provided)
- Natural disasters
- Extreme weather conditions that make delivery unsafe
- Government-mandated road closures or restrictions
Customer-Related Issues:
- Incorrect or incomplete delivery address provided by customer
- Blocked access to delivery location
- Customer unavailable at delivery location when access is required
- Unsafe site conditions preventing delivery
Advance Notice:
- If a Mobile Skips representative notifies you at least 12 hours before your booked delivery window that a delay will occur, the guarantee does not apply to the original timeframe. The guarantee will apply to your rescheduled delivery timeframe
Booking Changes
- You may change your delivery time up to 12 hours before your scheduled window at no charge.
- Changes requested within 12 hours of your booked window may affect guarantee eligibility
General Conditions
- This guarantee applies to all skip bin bookings made from 1st of December 2025.
- Payment is required at time of booking.
- The Customer must provide accurate delivery information and ensure clear, safe access.
- Mobile Skips reserves the right to verify late deliveries through our booking system.
- Mobile Skips reserves the right to modify or discontinue this guarantee.
- Payment needs to be received 1 hour prior to the allocated delivery slot.
Dispute Resolution
If you believe your delivery was late and the automatic refund was not processed:
- Contact Mobile Skips customer service at 1300 675 477.
- Provide your booking reference number.
- We will review your booking record and process any eligible refund within 5 business days.